Last Updated: February 7, 2026

Welcome to The Compass Gallery (“we,” “us,” “our”). By using our website or purchasing from us, you (the “customer”) agree to the terms below.

 

General

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These Terms apply to all purchases (both in person and online) and use of our website, including original artwork, prints, merchandise, and event tickets.

 

Children’s Privacy & Age Requirements

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Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. To make a purchase, you must be at least 18 years old (or have the involvement of a parent or legal guardian). If you believe a child has provided us personal information, please contact us and we will delete it.

 

Product Descriptions & Photography

 

We do our best to accurately display and describe each product. However:

• Colors may vary due to screen settings and lighting.

• Handmade and limited-edition items may include natural variations.

• Measurements are approximate unless otherwise stated.

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Pricing & Errors

 

All prices are listed in USD unless otherwise noted.

 

We reserve the right to correct errors in pricing, product details, discounts, promotions, shipping fees, and availability at any time, including after an order is submitted. If a pricing error affects your order, we may, at our discretion, cancel the order and issue a full refund, or contact you with the option to purchase at the corrected price.

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Availability & Inventory

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Many of our items are one-of-a-kind or limited in quantity. In rare cases, an item may become unavailable after purchase (for example, due to simultaneous in-gallery and online sales). If this happens, we will notify you promptly and provide:

• a full refund, or

• the option to apply your payment toward another available item (your choice).

 

Payment

 

We accept approved payment methods shown at checkout. Your card will be charged at the time of purchase unless otherwise noted.

 

We reserve the right to cancel or refuse orders for suspected fraud, unauthorized transactions, or abuse of our policies.

 

Payment Plans

 

Payment plans are available for online and in-person sales of original artworks only. A minimum of 10% must be paid upon purchase as a down payment, and the Compass Gallery will contact the customer to work out a customized payment plan to pay off the remaining balance. The full price must be paid within one year (12 months) of purchase.

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Sales Tax

 

We collect sales tax where required by law based on the location the purchase was made.

 

Shipping

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Processing times: Most orders will ship in the month following the end of the current exhibition unless otherwise stated on the product page. Exhibition dates can be found at www.thecompassgallery.com/gallery.

 

Shipping address: Customers are responsible for providing an accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

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Once an order is in the carrier’s possession, delivery timelines are the responsibility of the shipping service.

If a package is returned to us due to being unclaimed or undeliverable, we may:

• reship (shipping fees may apply), or

• refund the item cost minus any shipping/handling costs.

 

Local Pickup

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If local pickup is selected, the purchase will be available at the Compass Gallery (250 W Center St #101, Provo, UT 84601). Prints and other merchandise can be picked up at this location during regular business hours (12-8pm, Thursday-Saturday unless stated differently on our website). Most original artworks purchased as a part of the current exhibition will be made available for pickup in the month after the show ends. Customers who purchased such pieces will be notified when their purchase is ready, at which point it can be picked up during business hours. Exhibition dates can be found at www.thecompassgallery.com/gallery.

 

If you purchased a piece that is not part of the current show it may be available sooner; we will contact you with confirmation and pickup availability.

 

The customer (or whoever is picking up the piece) will be required to show the gallery staff member their order number (which can be found on digital receipt) upon pickup.

 

Damaged Shipments

 

Please inspect your order upon arrival. If an item arrives damaged:

• Contact us within 48 hours of delivery at events@thecompassgallery.com

• Include photos of the item, packaging, and shipping label

• Keep all packing materials until the claim is resolved

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We will work with you to determine the best solution, which may include repair, replacement (if possible), or refund, depending on the item and circumstances.

 

Returns, Exchanges & Final Sale

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Original artwork: Returns may be accepted within 14 days of purchase (if purchased in person at the Compass Gallery) or delivery (if purchased online and shipped) for original artworks in their original condition. We offer store credit only for returns of original artworks.

 

Prints and merchandise: Returns may be accepted within 14 days of purchase (if purchased in person at the Compass Gallery), pickup (if purchased online and picked up at the Compass Gallery), or delivery (if purchased online and shipped) for unused items in original condition. The customer is responsible for return shipping. Original shipping costs are non-refundable.

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We cannot accept returns for:

• custom orders

• items damaged after delivery

• event tickets (see below)

 

Event Tickets & Programs

 

Unless otherwise stated:

• Tickets are non-refundable

• Tickets are transferable

• If an event is canceled by the gallery, ticket holders will be offered a refund or option for in-store credit

•  If an online-view event becomes unavailable due to a technical issue on our end (and we’re unable to restore access within a reasonable time), online-view ticket holders may request a full refund. Refund eligibility applies only to technical issues on our end (for example, a streaming outage). Issues related to a ticket holder’s device, internet connection, or local network are not eligible for refunds.

• We reserve the right to refuse entry or remove attendees for behavior that is disruptive, threatening, harassing, or unsafe.

 

Copyright, Trademarks & Content Use

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All artwork images and content remain the intellectual property of the artist. Purchasing artwork does not grant the buyer reproduction or commercial usage rights. No copying, licensing, or commercial use is permitted without written permission from the artist.

 

All content on this website—including our name, logos, trademarks, graphics, photographs, videos, text, designs, and site layout—is owned by or licensed to The Compass Gallery and is protected by intellectual property laws. You may view, download, or print content only for personal, non-commercial use. You may not copy, reproduce, modify, publish, distribute, sell, or create derivative works from our content without prior written permission from The Compass Gallery.