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Shipping & Return Policies

Last Updated: March 12, 2026


Welcome to The Compass Gallery (“we,” “us,” “our”). By using our website or purchasing from us, you (the “customer”) agree to the terms below.

 

Shipping​

 

Processing times: Most orders will ship in the month following the end of the current exhibition unless otherwise stated on the product page. Exhibition dates can be found at www.thecompassgallery.com/gallery.

 

Shipping address: Customers are responsible for providing an accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Once an order is in the carrier’s possession, delivery timelines are the responsibility of the shipping service.

 

If a package is returned to us due to being unclaimed or undeliverable, we may:

  • reship (shipping fees may apply), or

  • refund the item cost minus any shipping/handling costs.

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Local Pickup

 

If local pickup is selected, the purchase will be available at the Compass Gallery (250 W Center St #101, Provo, UT 84601). Prints and other merchandise can be picked up at this location during regular business hours (12-8pm, Thursday-Saturday unless stated differently on our website). Most original artworks purchased as a part of the current exhibition will be made available for pickup in the month after the show ends. Customers who purchased such pieces will be notified when their purchase is ready, at which point it can be picked up during business hours. Exhibition dates can be found at www.thecompassgallery.com/gallery.

 

If you purchased a piece that is not part of the current show it may be available sooner; we will contact you with confirmation and pickup availability.

 

The customer (or whoever is picking up the piece) will be required to show the gallery staff member their order number (which can be found on digital receipt) upon pickup.

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Local Delivery (Utah and Salt Lake Counties)

 

Free local delivery is available for qualifying orders totaling $2,000 or more (before tax and shipping, if applicable) with a delivery address in Utah County or Salt Lake County.

 

Delivery is by appointment only. After purchase, The Compass Gallery will contact the purchaser to coordinate a delivery date and time. Someone 18 years or older must be present to receive and sign for the delivery. Local delivery includes delivery to the stated address and placement in a reasonable location as agreed at the time of scheduling. Wall installation, mounting, hardware, and specialized installation are not included unless separately agreed in writing.

 

The purchaser is responsible for ensuring safe and reasonable access to the delivery location (including stairs, elevators, parking/loading access, and any required building approvals). If delivery cannot be completed due to conditions outside our control, the delivery may be rescheduled or canceled. We reserve the right to decline local delivery if we determine that delivery conditions are unsafe or likely to risk damage to the artwork, the property, or our staff.

 

Responsibility for the artwork transfers to the purchaser upon delivery and acceptance at the delivery location.

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Unclaimed Artwork​

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All purchased artwork must be collected within 120 days (four months) of the purchase date. If the item remains uncollected after this period, it will be considered abandoned property.

 

If the artwork remains uncollected after 120 days, The Compass Gallery will make a good-faith effort to contact the purchaser using the information provided at checkout, including a minimum of three (3) attempts by email and three (3) attempts by phone call or text message.

 

If the artwork is not picked up by the 120-day deadline, a storage fee of $10 per day will begin accruing on the 121st day. Storage fees must be paid in full before the artwork will be released.

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If the artwork remains unclaimed and storage fees remain unpaid for an additional 30 days (totaling 150 days from the purchase date), the purchaser authorizes The Compass Gallery to take steps to recover unpaid storage and related costs, including selling, donating, or otherwise disposing of the artwork to the extent permitted by applicable law, after providing any additional notices required by law. Any remaining proceeds (after costs and fees) will be handled as required by applicable law.

 

The Compass Gallery’s decision to delay enforcement of this policy does not waive its right to enforce it later.

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Damaged Shipments​

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Please inspect your order upon arrival. If an item arrives damaged:

  • Contact us within 48 hours of delivery at events@thecompassgallery.com

  • Include photos of the item, packaging, and shipping label

  • Keep all packing materials until the claim is resolved

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We will work with you to determine the best solution, which may include repair, replacement (if possible), or refund, depending on the item and circumstances.

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Returns, Exchanges, & Final Sale​

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Original artwork: Returns may be accepted within 14 days of purchase (if purchased in person at the Compass Gallery) or delivery (if purchased online and shipped) for original artworks in their original condition. We offer store credit only for returns of original artworks.
 

Prints and merchandise: Returns may be accepted within 14 days of purchase (if purchased in person at the Compass Gallery), pickup (if purchased online and picked up at the Compass Gallery), or delivery (if purchased online and shipped) for unused items in original condition.

 

The customer is responsible for return shipping. Original shipping costs are non-refundable.

 

We cannot accept returns for:

  • custom orders

  • items damaged after delivery

  • event tickets (view event tickets policy here)

 
Contact

 

Questions about this policy can be sent to:


The Compass Gallery
events@thecompassgallery.com
250 W Center St #101, Provo, UT 84601

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For more information on The Compass Gallery’s policies, visit our Terms & Conditions page here.

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